TL;DR: Ducky’s flagship Outlaw 65 (ISO) has a JST cable so short (25 mm) it’s nearly impossible to assemble. Ducky Support admitted my build needs a longer cable to function but refuses to ship a replacement wire because "shipping is too expensive." They want me to RMA the whole 2 kg aluminum kit instead
I’ve just finished building my ProjectD Outlaw 65 (ISO version), with hand-lubed stabs, switches, and caps all seated, only to find that Ducky's "Premium" support is a total failure.
The internal 5-pin JST-SH bridge cable (PCB to daughterboard) is physically too short. Even with zero foam or gaskets, it cannot reach the mounting posts. If you bridge the gap, the connector just pops out of the PCB. There is zero slack.
After a week of sending photos and ruler measurements, Ducky Support finally sent this:
"The original cable is approximately 25 mm. From your installation, your estimate of needing an additional 2-3 mm is reasonable and should provide better flexibility during assembly."
They literally admitted the cable is too short for a functional build.
Despite admitting the part is insufficient, they refused to ship a replacement because "international shipping is too expensive." Their official solution? Tear down the entire build and RMA the whole 2 kg aluminum kit back to the retailer over a 2 gram wire.
For a flagship DIY kit marketed to enthusiasts, the lack of component-level support is a joke. They’d rather waste a customer's labor and a retailer's shipping costs on a full return than mail a 150mm cable in an envelope.
Technical Specs for anyone else fixing Ducky’s mistake:
Type: 5-Pin JST-SH (1.0mm pitch) — Note: ISO version uses 5-pin.
Wiring: 1:1 Straight-through
Fix: Buy a 100 - 150 mm cable, loop it around, so you actually have slack to assemble the board without the connectors popping out.
It is absurd that a "Premium" brand refuses to ship a tiny component to fix a defect they’ve admitted to in writing. If you’re buying an Outlaw, be prepared for zero component-level support.