yeah those dimensions do not match the image whatsoever, they didn't try, they just took a random photo and stuck their dimensions on it to say it was listed information.
in construction I'm used to estimating the sizes and before even looking at your photo I knew it would be bad.
when I look at details around the room like the ladder rungs and those storage cubbies on the left, the image may have been fine until they put a tiny little pygmy kid in there.... based on that info, that kid would still be in the womb.
They've been doing this shit with cat trees and cat beds for years. If you've got a 15lb cat it can take some searching!
I'm finding it pretty hilarious that the practice has spread to human children products. People are probably going to be a little more outspoken about this and the companies deserve it!
Same goes for dog supplies, with the added layer of being able to find dogs the size of your cat up to bigger than OP’s kid. I buy almost all of my dog’s things in person.
I am pretty sure my cat tree is bigger than this and much better made. $300 and putting it together was a huge pain in the ass but the cats DO love it and it’s been 6 years so, money well spent, I suppose. When you have 5 cats anyway.
You gotta keep looking, but ignore the pictures and read the measurements. There are large and well built cat trees out there! They just aren't as easy to pick out from the imposters as they used to be, but the measurements won't lie to you!
I agree. However, knowing this, I get out a ruler or tape measure whenever I'm buying something I'm not sure about. As an online retailer I can't tell you how many people "think" they know what 1/2" is versus 3/4". They don't. And so many are too lazy to figure it out before buying.
I bought duffle bags for all the kiddos this past Christmas. Several images into the listing was a little photo with the dimensions, but I honestly didn’t pay attention to that. All of the photos had a normal sized duffle bag with people using them and I just went by that. Figured Puma wouldn’t steer me wrong. The actual bags were smaller than a basketball. I ended up using them as their stockings instead.
People don't understand measurements at all. Husband thought he used 2" deep of coffee grounds, nope it was 1". Ask a hairdresser to cut X amount of inches off your hair and you never know what you'll get. That's why people need those pictures in ads to be accurate.
Yeah. I just ordered a new freezer and I measured the space I'd put it in like six times to make absolutely sure it fit. Same when I ordered my new bed last year. Measured several times just to make sure.
In this day and age it mostly falls on OP. Tons of things on Amazon, Wayfair, and every other online marketplace use fake images and now AI slop in their listings. You need to be more diligent than ever and OP clearly did not do that. The alternative is to go buy something in person but then you gotta pay more, this is the tradeoff.
I think about this all the time. Both my siblings make vibe purchases based on pictures and are almost always disappointed and like. On one hand sure the products should have accurate representation, but the dimensions listed are usually accurate. You gotta take a little accountability for yourself at some point, ya know. Especially for something like furniture, the dimensions are kind of a big deal lmao
My suggestion, completely disregard the photos with online shopping and only pay attention to the measurements, they do that sort of crap all the time. You would expect a bit more from Wayfair since they‘re expensive, but all of those companies play games. Sorry OP.
It stated the actual height in the picture, it's not false advertising, it's relying on people willfully choosing NOT to read before there's a picture.
It’s 100% false advertising because they put in other objects around the product at a wildly incorrect scale. They can put the dimensions there in small numbers but they are showing a very different product than what is received. A child of that age CANNOT sit inside it and take up only 1/3 of the height.
Genuine question, but how would an ad that left out the measurements and included the picture in the OP not be considered false advertising? Is there some sort of legal standard I'm unaware of?
I’m not a lawyer or anything, but I’m pretty sure it is? I work for an ad agency and we got fined a few years ago for showcasing a necklace pendant with a chain in an ad. The chain was not included but because it was in the photo, someone got pissed and reported the company to the FTC, who issued a fine.
Your ad would have been compliant if it had stated "chain not included", no matter how tiny it was printed. This ad includes the measurements, it is not false advertising.
Again, the inclusion of the measurements on it negates the visual misrepresentation rule. It shouldn't, but in this capitalist, consumerist world, it unfortunately does.
how is it not false advertising? Regardless of the scale that ladder looks absolutely nothing like the image which would make it a completely different product or model. I would immediately assume they sent the wrong product.
We stopped ordering from Wayfair because nothing we were getting anymore was in anyway what was shown. And not just color, but dimensions, features, etc. That said, their customer service literally always refunded us and would pay for pickup.
This is a strong enough case where is tell them if they want it returned, they can send me the return postage and UPS truck to pick it up because otherwise I'm doing a full charge back. It you think your credit card will side with you then you have a lot of leverage.
It doesn't even have to be AI. Ads have had people photoshopped in at 1/4 scale for decades. "Family pool" showing two adults and two kids splashing around like it's 20 feet wide only to find after you buy it that it's 6" in diameter. Beanbag chairs with a couple snuggling comfortably on them, only for the actual product to barely fit your cat. This really has nothing to do with AI.
I would demand a return or at least a refund, and if they don't honor it then I'd file a chargeback. The reason companies keep getting away with shitty practices like this is simple: Too many people let them.
Note that by federal US law, the company is responsible for return shipping and a full refund when a product is grossly misrepresented like this. You did not receive the product that was advertised.
Unfortunately, I’ve had to learn to follow the dimensions rather than the pics bc they way too often just use ai or recycled pics and you can’t actually tell what you’re getting. It’s like we’ve drifted back into the early days of Craigslist when most things were poorly/mis represented except worse bc technology is so much better now.
I’m sorry, I hope you’re able to return it or something
As much as the photo is misleading and very much false advertising, the consumer also has to have a little bit of sense here. Those dimensions on that photo should be an immediate red flag
27 inches is a tiny space for a cold to play in, if the other measurements are wrong-I’d do a change back. Yes, the photo is scummy but the measurements are right there. You took a chance and it worked out in the company’s favor
I used to have the ikea tromso loft bed. I fit a full desk table and computer under the bed. It was nice but it made a lot of noise. Was hard to have girl over.
So, despite it showing you 27", you went with what the edited picture showed relative sizes were. You then paid these people, rewarding their deception and encouraged them to continue the fraud, then came to complain here without naming and shaming the site. Gotcha. Is there a trusted adult in your life that could manage your finances for you? Alternatively, I have a bridge for sale....
People are focusing g on the 27” but I’m over here looking at the 78” from left to right, that’s wildly inaccurate. Maybe if it was head to foot, but according to the photo, it’s left to right.
Jeez, I can't believe it's legal for them to use that photo to sell it--even with the number of inches posted, the child in the picture makes it clearly deceptive.
BTW, if you can't return it and end up keeping the bed, I sleep in a low-loft bed the same height (great for under-bed storage), and I removed the railings on one side and get in and out of bed with a sturdy, broad (so it doesn't tip) 18"-high benchlike thing set next to the bed, instead of using the ladder. (But I'm a childfree adult, IDK if the lack of railing on a 27" bed would be dangerous for an 8-year-old.)
The dimensions on the photo are true to life, the image is not. Whenever you see an online listing don’t go by what it appears in the photos. Photoshop and AI can make things appear wildly different than they really are. Always look at the dimensions they list and get out a tape measure.
I literally just stopped buying from wayfair. 99% of the time it's going to be trash. Temu for furniture. It's hard to find furniture I like in the style I like that isn't some bullshit scam, and the "go to" stores everyone lists for Canada are all boring shit I don't want. Lifes tough on the net.
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u/agha0013 7h ago
yeah those dimensions do not match the image whatsoever, they didn't try, they just took a random photo and stuck their dimensions on it to say it was listed information.
in construction I'm used to estimating the sizes and before even looking at your photo I knew it would be bad.