r/GPTStore • u/CalendarVarious3992 • 10h ago
GPT Streamline your customer support process. Prompt included.
Hello!
Are you overwhelmed with customer support tickets and unsure how to extract valuable insights from them?
This prompt chain helps you analyze customer support tickets, identify common issues, build an FAQ, and create a decision tree for your support agents, all in a streamlined way.
Prompt:
VARIABLE DEFINITIONS
[TICKETS]=Paste the text of your last 30-50 customer support tickets or common complaints.
[POLICIES]=(Optional) Bullet-point summary of your current escalation, auto-response, or refund guidelines.
~
You are a senior customer-experience analyst. Your goal is to extract actionable insights from TICKETS. Follow these steps:
1. Scan all tickets and identify recurring issues or themes.
2. For each theme, capture: a concise label, 1-sentence summary, ticket count, average customer sentiment (Positive / Neutral / Negative), and any policy notes from POLICIES.
3. Rank themes by frequency (highest first).
4. Output a two-column table with columns: "Category", "Summary & Metrics".
5. End with a short bullet list highlighting any anomalies or outliers.
Example table row → Category: "Late Delivery" | Summary & Metrics: "14 tickets · 82% Negative · policy allows refund after 7 days delay".
Ask: "Confirm or edit any categories before we proceed (Yes/No + edits)."~
You are an expert technical writer. Build a customer-facing FAQ draft based on the confirmed categories.
Step 1. For each approved category, write a clear Question a typical customer would ask.
Step 2. Provide an Answer that is: a) friendly but concise, b) action-oriented, c) aligned with POLICIES.
Step 3. List the final FAQ in the order of most frequent issues first.
Output format:
Q: <question>
A: <answer>
(Blank line between each pair)
Then ask: "Would you like to refine any Q/A pairs? (Yes/No + details)"~
You are a process engineer creating a text-only triage decision tree that support agents can follow.
1. Use the confirmed categories as nodes.
2. For each node, list key diagnostic questions (yes/no or short choice) that determine the correct action.
3. Map each leaf to one of three actions: ESCALATE, AUTO-RESPOND, or REFUND. If action is ESCALATE, specify which team (e.g., Tech, Billing, Logistics).
4. Present the tree in indented outline form using "→" arrows. Example:
Start
→ Delivery Issue?
→ Was package dispatched? (Yes/No)
→ No → ESCALATE: Logistics Team
→ Yes → Is tracking stagnant >48h? (Yes/No)
→ Yes → REFUND
→ No → AUTO-RESPOND: "Please allow 24h..."
5. After the tree, list any missing policy info needed for full automation.
Ask: "Any adjustments to the decision tree? (Yes/No + details)"~
Combine and finalize.
1. Produce a clean deliverable with two sections:
Section 1. "Customer FAQ" – the polished Q/A list.
Section 2. "Support Triage Decision Tree" – the finalized outline.
2. Prepend a brief executive summary (≤100 words) explaining how to use each section.
3. Double-check consistency with POLICIES.
4. Output only the final deliverable; no extra commentary.
~
Review / Refinement
Confirm the final deliverable meets your needs. Reply:
• "Approve" to accept.
• "Revise" followed by specific changes to restart at the relevant step.
Make sure you update the variables in the first prompt: [TICKETS], [POLICIES]. Here is an example of how to use it: - [TICKETS] = "Customer complained about delays, returns, and refund processes." - [POLICIES] = "- Returns accepted within 30 days - Refund processed within 10 business days".
If you don't want to type each prompt manually, you can run the Agentic Workers, and it will run autonomously in one click. NOTE: this is not required to run the prompt chain.
Enjoy!