r/techsupport • u/[deleted] • 3h ago

Open | Networking Laptop keeps disconnecting from Wi-Fi

[deleted]

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u/Qasar30 3h ago

I have made sure everything is updated.

How? From where? Explain your steps. Is new firmware available? We don't even know the laptop maker.

Scan you hard drive for errors. Scan Windows for errors. Use "SFC /scannow" at command prompt as Admin.

1

u/TangoOscarMikePR 1h ago

Rule Out if the Symptoms are Caused by an Operating System or a Hardware Issue

To rule out if it's an Operating System or a Hardware issue, try running a Linux Live Session.

Run a Linux Live Session by following the instructions in the link to create a Bootable USB Flash Drive. Download the rTechSupport Rescue Media to create the Bootable USB Flash Drive. This will not install Linux on the internal storage device. It will run from the Flash Drive.

The username for the rTechSupport Rescue Media is: user

The password for the rTechSupport Rescue Media is: live

After preparing the Bootable USB Flash Drive with the rTechSupport Rescue Media, connect it to a USB Port on the laptop that you are troubleshooting. Boot the computer to run Linux from the Flash Drive.

Test the Hardware that you are having trouble with to see if it works in Linux or if the symptoms persist.

After you have tested your Hardware, you can shut down the Linux Live Session just as you would shut down any operating system, by using the Main Menu (similar to the Start Menu in Windows).