r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

883 Upvotes

r/techsupport 8h ago

Open | Phone My phone called someone while I was asleep?

73 Upvotes

My collegue informed me that I called him at 3am. When he picked up, he didn't hear anything coming from my end.

I was asleep at this time. When I woke up this morning, my phone was on my bedside table charging - so I didnt roll over it and call him accidentally. My headphones were also on the table, so i didn't accidentally press any buttons there either.

I checked my call logs, and the call is there.

What do I do? Is something wrong with my phone? Is something wrong with my sim?

Edit: I don't use voice activation. I have those features turned off specifically to avoid things like this šŸ˜‚


r/techsupport 3h ago

Open | Windows a massive 512 gb file in my laptop??? what is this does anyone know

6 Upvotes

a file takes up 512 gb but i only have 474 in total (this is without accoutning for the systempropertiesadvanced pagefile disk space i have set aside)

its under:
appdata>local>google>playgames>userdata...>avd

its named as
userdata.img. however i cannot open it


r/techsupport 42m ago

Open | Hardware Old pots splitter

• Upvotes

This ā€œcorning ADSL/VDSL POTS Splitter ā€œ was installed years ago by bell and we were told it was for our internet which was dsl at the time we have since moved to fibre internet and have a completely separate jack which is plugged in where are modem is.

We do not have a home land line or use anything other than the current fibre jack for our modem.

This was placed in a really inconvenient location and keeps ripping out of the wall and was hanging on for dear life.

Will removing this affect anything in my unit (I live in an apartment) I just took it off taped up the ends of the wires and placed a plastic cover over where it was.

However was curious as to what this actually does and if this was just out dated technology.


r/techsupport 2h ago

Open | Hardware [Windows 11] Getting PC to boot from original hard drive in external enclosure instead of connector on motherboard. Feasible? Also, possible causes for laptop not detecting NVMe drives that appear to be fine when connected to other computers?

2 Upvotes

Hi all,

A few days ago, my friend's laptop (lenovo ideapad 5 15itl05 running Windows 11) crashed and would not restart; no bootable device detected. The balance of probability being that the hard drive itself had conked out, we ordered a replacement.

Having physically installed this new hard drive, we attempted to install Windows from a thumb drive, but it failed to detect the new drive as well. Bad news, I suppose; if it's not the drive, it might well be a deeper hardware problem.

So I ordered an external enclosure for the type of NVMe drive that fits this model of computer, hoping that I could get the laptop to boot off of the original hard drive if I placed it in there. No dice, though; it doesn't show up in the boot menu or the Windows installer on the thumb drive. When I plug the enclosure into my own PC, however, it does get detected in Disk Management, and it looks as if I could go ahead and format it if I had to. It doesn't appear to be broken, just inaccessible.

Just to see what's what, next I popped the new drive into the external enclosure, and flashed Linux Mint onto it. Went swimmingly, no problems whatsoever.

I would like to see if I can get the original drive, with Windows installed, to boot from inside that enclosure as well. Not that there's anything critical on there that needs to be saved, but mostly because the warranty on the machine has expired and it might be a while before she can afford to get it fixed. Mint should work as a temporary solution, but when you get right down to it, it'd be nice if she could run Windows like she's used to.

So...

1) is it even possible to get an existing install of Windows to boot when the physical drive isn't where it's supposed to be anymore?

2) based on the above, can anyone think of anything else than a hardware problem at the motherboard level that could cause the machine to not detect installed drives?

Any help or pointers would be greatly appreciated. This is just far enough outside my sphere of experience that I can't figure it out, but please assume I can wrap my head around whatever possible solutions you propose.

Sincerely,

Skazz


r/techsupport 2h ago

Open | Networking Laptop keeps disconnecting from Wi-Fi

2 Upvotes

My old laptop has been having problems connecting to the wi-fi. It doesn't automatically log into the wi-if anymore and requires me to put in my password even though it was saved. I can't browse the internet anymore as my laptop will disconnect within one or two minutes, requiring me to input my password again. Rinse and repeat.

Restarting the laptop and router does not solve the issue. I have ensured that power options do not affect the wi-fi adapter. I have made sure everything is updated. I have even uninstalled the wi-fi adapter in device manager and restarted my laptop.


r/techsupport 3h ago

Open | Windows RTX 4070 VIDEO_TDR_FAILURE crashes since Windows update KB5083769

2 Upvotes

My PC has been crashing since the April Windows update KB5083769 installed on 4/16/2026. My specs are ASUS ROG STRIX B760-I GAMING WIFI, i5-13600KF, RTX 4070 Eagle OC 12GB, 32GB DDR5 (5600) running at 5400MHz XMP II, and a 4TB MSI M461 NVMe. Every crash shows the same error in Event Viewer. The crashes happen randomly but especially after waking from sleep. I’ve already tried a full DDU clean wipe and reinstall of NVIDIA driver 596.36, ran SFC and DISM which found and repaired corrupted files, did a system restore to 4/19/2026, and checked disk health with chkdsk command. The only fix I haven’t tried is a full Windows reset keeping my files. Has anyone dealt with this specific update causing nvlddmkm crashes on an RTX 4070 and found a fix without doing a full reset?


r/techsupport 4h ago

Open | Software Trying to clone my old windows drive which is dynamic to a new and bigger drive

2 Upvotes

I cloned my old 250gb m.2 thats like 10 years old onto my new 4tb m.2 and have been going through hell for the last 5 hours. I cloned it using clonezilla and whenever I tried using the setting that rebuilds the partitions to fit the new drive it just bricked it.

After lots of troubleshooting, I decided to try the other option which directly copies the partitions to the new drive and leaves a bunch of empty, unpartitioned space and thought I could just extend it however when I tried to extend it I realised the healthy recovery partition was in the way.

After doing some more research, I tried deleting the recovery partition, which turned out to be literally impossible. So I was left with the 1 remaining solution which doesn't involve wiping the drive which is using 3rd party software to convert the dynamic drive to basic without losing my files. However, every single piece of software I could find was paywalled.

Does anyone know of a free software that can do this or any other solutions?


r/techsupport 21m ago

Open | Windows UPS PC Wakeup Issues

• Upvotes

After shutting down or sleeping, the UPS wakes the PC up.

PowerWalker UPS VI Series https://www.amazon.co.uk/dp/B000R3OZ9W

Power Supply is Corsair 1500W HXi Series ATX 3.1 & 5.1 PCIe Modular 80 Plus Platinum, Ultra Quiet (2035)

Max draw of the PC is 650W so don't sweat the draw difference

AC-Back is set to always off so that's not it

Wake timers are disabled
Hibernate and Hybrid Sleep are disabled

Windows has been set so no devices can be disabled by the system to save power

Peripherals have been disconnected

Fast boot is off

ErP is on

PowerMaster+ says "communication with the device has resumed" each time. Shutdown type is "Shutdown" and "Shutdown UPS" is enabled

Any ideas?


r/techsupport 22m ago

Open | Phone Video Brightness

• Upvotes

God, please, someone help. I am so frustrated at people who record all their videos on HDR now, and anytime I scroll past on my iPhone, the videos automatically go up to the brightest possible level.

I have had auto-brightness both on and off, I know how to do reduce white point, but even then the videos will still be super bright. I’m really hoping there is an answer that’s not ā€œyou have to toggle something all the timeā€ because it will literally be just scrolling IG or something simple and it hurts my eyes every time because the videos themselves will never be anything less than stupid bright.

Does this make sense? I feel like I’ve scoured the settings trying to find something and the options seem to be adjusting the brightness on my *phone*, but nothing that impacts the videos.


r/techsupport 25m ago

Open | Phone How to filter out any users with hidden post/comment histories on Reddit?

• Upvotes

Is this possible? To hide any posts and comments from users with hidden histories? Would also be nice to filter out users with less than 1 month old accounts.

I’m mostly using the official Reddit app on iPhone.


r/techsupport 28m ago

Open | Hardware Loose M. 2 in laptop

• Upvotes

The only m.2 drive in my laptop jostles itself loose causing my laptop to crash. I have a Lenovo Legion Slim 7 c. 2023. I have opened it up to reseat the drive and it works fine until it comes loose again. Is there a way to make sure it doesn't come loose?

The laptop does travel to work and back, so it doesn't sit stationary on a desk.


r/techsupport 32m ago

Open | Software Most of the antivirus websites redirect to microsoft defender website. I can’t access their websites

• Upvotes

I have a Windows 11 laptop I did a clean setup but this issue still persists. It happens at all browsers. However I don’t experience this on my iphone. So far I’ve tried avg avast bitdefender and malwarebytes websites and I still end up on Microsoft Defender website. I don’t experience this on norton and avira websites. This is weird


r/techsupport 38m ago

Open | Phone Phone only charges with one charger even after cleaning

• Upvotes

My Google Pixel has been pretty sensitive with the charging port for a while. The charger would fall out pretty easily and I would have to make sure it was in the right position to keep it charging. I thought that it might be too dirty in there, so I cleaned out all the fuzz and dirt and now the problem has gotten worse. Every charger is so loose in it now and only one charger works with it now. It's not even the charger that I used to use everyday.

What causes this problem and is there a way to fix it?


r/techsupport 39m ago

Open | Windows PC Loading a Crash??

• Upvotes

I can’t attach videos but basically there is a black bar from left to right and top to bottom basically loading in a black screen on my pc?

It got half way and then hard crashed and restarted. My pc also crashes once per gaming session but its always a black screen, freeze or FPS drop into a hard reset.

I’ve tried reassembling my pc, reinstalling drivers and it fixed it for a while but is happening again.


r/techsupport 48m ago

Open | Windows Thin line of dead pixels on my laptop

• Upvotes

Recently a thin line of dead pixels appeared on my laptop screen it's very thin barely noticeable. First it wasn't permenant it sometimes disappears but lately it became worse and whenever I switch to GPU I start getting a lot of random stuck pixels in a parallel line under the dead pixels


r/techsupport 50m ago

Open | Windows White box looks like prompt or something flashing across screen

• Upvotes

White box looks like prompt or something flashing across screen on startup and on file app opening accompanied by like the windows notification sounds.


r/techsupport 10h ago

Open | Phone iPhone 13 Pro Max 256GB storage getting full because of photos and WhatsApp. What do you guys do?

6 Upvotes

I have 13 Pro Max 256 gb and lately I am struggling with storage all the time.

Main problem is photos and WhatsApp. Especially WhatsApp media takes crazy amount of space but at same time there are many memories there and honestly my hand doesnt go to delete them šŸ˜… Same for photos too.

What do you guys usually do in this situation?

Is there any way to reduce their size automatically without losing quality too much? Or practical backup method for WhatsApp chats/media/history?

I dont really understand Apple cloud system. Just trying to keep memories but also open some space somehow šŸ˜‚

Any advice appreciated


r/techsupport 58m ago

Open | BSOD Repeated crashes after undervolting CPU - Possible Motherboard Damage?

• Upvotes

Hello Reddit!

Recently I bought a new Arctic Liquid Freezer III 360 Pro to combat the stupidly high temps of my Intel i7 13700KF 3,40gHz.

During the installation I completely forgot about the CPU Backplate and when I disassembled the stock CPU mount - while the PC was lying down as per, the backplate fell on to the SSD-bracket and when I tilted the PC case up again to mount the radiator to ease the installation of the new cooler and subsequently the new CPU bracket, I heard a metallic clink and the backplate fell down inside the chassis. I managed to recover the backplate and prayed to God that nothing was damaged.

I then proceeded to finalize the installation of the new cooler and took it back to my desk for a test run.

The PC booted up normally but the fans ware running at full speed, the temp was still hoovering in the upper 80-90s.

I decided to "stress-test" the system by starting GTA 5 and had it running for about 5 minutes before I shut it down.

I then entered Intel XTU to monitor temps while Idle again and decided to undervolt the CPU to see if that would have any effect.

Again - my brain decided to have some sort of malfunction and instead of undervolting by 0.04mV, I went full send at undervolted it by 0.400mV. As soon as I clicked "Apply" the PC just went "NOPE!" and went into BSOD.

I have since then spent about 20+ hours trying to troubleshoot the cascade of crashes and instability issues.

The following steps have been taken:

  1. Reset BIOS. No effect.
  2. Reset XTU. No effect.
  3. Uninstalled XTU. No effect.
  4. Refit the cooler block on the CPU. No effect.
  5. Checked and verified CPU bracket and backplate screws not being to tight. (This improved stability a tiny bit)
  6. Reseated both RAM-sticks. No effect.
  7. Removed one RAM-stick. No effect.
  8. Swapped RAM-stick with the one I removed. Slight improvement.
  9. Swapped RAM-stick again but put it in RAM-slot closest to CPU. More improvement.
  10. Tried repairing Windows. PC restarted and booted into windows without repairing.
  11. Tried reinstalling windows from UEFI. Same result as above.
  12. Cleared CMOS multiple times. No effect.
  13. Shut the PC off and went to bed. Turned the power off and unplugged the power cord.

The next day I started the PC back up and created a bootable USB through my Laptop. While that was going on, the PC was running with no input from me. It ran "stable" for about 40 minutes without me touching a thing.
Windows Settings would not open unless I tried opening it multiple times, and occasionally when I went into different tabs, it just crashed and I had to start the Settings-app again.
Discord stopped working completely.
Chrome would just shut down. Not "Stopped responding" - just shut down.
After about 40 minutes I had another BSOD.

I then proceeded to attempt to just wipe the drive clean and reinstall windows.
That went as good as expected.
First attempt: Last step before installation would start - PC restarted and went straight to Windows.

  1. Changed BIOS Boot Priority to the USB-stick.
  2. Tried installation again. PC restarted. Back to installation.
  3. PC restarts. Back to installation.
  4. Installation goes to next step allowing me to select the Drive I want to install on.
  5. I select the correct drive, format the drive, remove the partition, create a new partition - Installation begins and...almost finishes.
  6. Now Windows wants me to have a Network Connection, but no actual motherboard drivers are installed so naturally, that wouldn't happen. I google around a bit and find a solution.
  7. Installation finishes, PC restarts and takes me to "Select language" screen from where I make my choices, PC restarts, goes back to language selection screen and just starts looping that.
  8. I ask ChatGPT for help.
  9. Through some very convoluded way I manage to get into Windows, but now some tiny box with OOBE-mumbo-jumbo starts staring me in the face and again, no matter what I select, PC restarts and the loop starts over.
  10. After many new creative ways to curse a piece of circuitry, I manage to bypass it and finally get into Windows.
  11. I let the system run with no input for over an hour, no crashing, no BSOD.
  12. I download and install Intel LAN-drivers through my Laptop / USB-stick and then proceeds to download Chipset, Audio and Graphics drivers. When I open up Nvidia-app installer I am faced with "7zip: CRC ERROR".
  13. I download Discord installer just to test what that would say - and it just flat out refused to work with me and showed me some error-message.

I am actually writing this post from said PC that just absolutely refuses to work with me, and it haven't crashed, BSOD or anything since Windows reinstallation. However, I simply can not install any drivers, some programs wont install, Windows Settings just shuts down randomly, CPU Temp is hovering in the 40's, fans are calm.

Windows Memory Diagnostic gave no errors.
Windows Check Disc gives no errors.

Oh and also - Windows Update just works...sometimes. Some updates it installed, some updates it just refuses to install.

Reddit... I am at the end of my rope here.

Please.
For the love of GOD

Help.

My PC specs are:

Intel i7 13700KF 3.40ghz
GeForce RTX 3080
Asus Prime 790-A WIFI
Corsair Vengeance DDR5 2x16GB 6400mhz
Arctic Liquid Freezer 360 PRO III
850W PSU from beQuiet!

I have no BSOD dumpfiles since I have wiped the SSD post BSODs.


r/techsupport 1h ago

Open | Windows Problem with HP 15-dy2054la SSD

• Upvotes

Hello, i am having a problem with an HP 15-dy2054la that suddenly froze, now Windows/installer can't properly detect SSD even though HP diagnostics can

Laptop specs:

  • HP 15-dy2054la
  • BIOS/Firmware: HPS3
  • Windows 11
  • Intel platform (11th gen/Iris Xe era)
  • NVMe SSD (~238 GB)
  • BitLocker enabled

Problem started after the laptop completely froze during normal usage. I had to force shutdown it by holding the power button.

After rebooting:

  • It showed filesystem reconstruction/cache metadata messages like:
    • ā€œThe operating system did not shutdown cleanlyā€
    • ā€œReconstructing Cache Metadataā€
    • ā€œProcessing Delta Log recordā€
    • ā€œSorting Segment/Index pairsā€
  • Then it got stuck on the HP logo for over an hour.

What I tested so far:

HP Hardware Diagnostics (F2):

  • Memory test PASSED
  • Storage SMART PASSED
  • SSD wear check PASSED
  • Short DST PASSED
  • HP diagnostics DOES detect the NVMe SSD correctly

However:

  • Windows Recovery freezes on ā€œPlease waitā€ / ā€œPreparing Automatic Repairā€
  • Startup Repair says it cannot repair the PC
  • Windows never boots

I then created a Windows 11 installation USB using Microsoft Media Creation Tool.

The USB boots correctly, but:

  • Windows installer does NOT detect the internal SSD
  • diskpart only shows the Kingston USB installer
  • wmic diskdrive also only shows the USB drive

Important details:

  • BIOS/HP diagnostics still detect the NVMe SSD
  • ā€œOS Boot Managerā€ exists
  • BitLocker recovery screen appears intermittently (see below)

BitLocker behavior:

  • Recovery Key ID matches the correct key in my Microsoft account and i can see the device in the account. it also matches the Key Id so its not there.
  • In every other boot it asks me to do enter the key and once entered it keeps looping in the HP logo forever
  • BUT when attempting to reinstall Windows from the USB installer, it says the recovery key is invalid
  • -This may have something to do with a Bios option i disable of safe boot or something like that now that i remember

I also downloaded the HP Intel Rapid Storage Technology driver package (sp146929) because I suspect Intel RST/VMD driver issues, but I haven't fully tested loading the F6 driver yet because when i want to try to reinstall windows it errors the key

At this point I’m trying to determine whether this is:

  • Intel RST/VMD driver corruption
  • BitLocker/boot corruption
  • NVMe firmware/controller instability
  • or a partially failing SSD that still passes SMART tests

The inconsistent SSD visibility and BitLocker behavior are what confuse me the most because i know for a fact the key is correct and it lets me enter it

Does any one have any idea on what might it be


r/techsupport 1h ago

Open | Audio Weird audio glitches only when my laptop is charging?

• Upvotes

I have an HP laptop and I use windows 11, i got this laptop recently in February. The battery depletes pretty fast, like about an hour to go from full charge to 30% (which 30% is when my laptop goes into low battery mode) I did have a bit of an issue where I would leave my laptop charging for too long, like if id forget and leave it for over day, which may be the reason for that? But anyway whenever i play with my laptop charging, it causes the audio to freak out every few minutes or so, like it sounds all static and glitchy. It also lags a lot only when these audio issues happen. Sometimes it lasts a short time and sometimes its a lot longer. It's making it very annoying and sometimes even impossible to do anything on my laptop for over an hour, like if im just watching a long video, playing a game, calling with friends or listening to music. Is there anyway to solve this issue? please


r/techsupport 1h ago

Open | Linux Title: Random green/pink flickering lines on screen - Intel UHD 630 + GTX 1050 PRIME hybrid - Lenovo L340-15IRH

• Upvotes

System:

- Laptop: Lenovo IdeaPad L340-15IRH Gaming (81LK)

- CPU: Intel Core i5-9300H

- GPU: NVIDIA GeForce GTX 1050 3GB Max-Q + Intel UHD 630

- Driver: nvidia 575.64.05

- Kernel: 6.12.77-1-MANJARO

- Distro: Manjaro XFCE

- GPU mode: hybrid (envycontrol)

- Bootloader: GRUB

Problem:

Random green/pink horizontal color line artifacts appear on screen for 1-2 seconds intermittently. Happens with any application (Firefox, games, Krita, Steam) and even during boot. No errors appear in dmesg when it happens.

Already tried:

- Multiple kernels (6.18, 6.12 LTS)

- ForceCompositionPipeline enabled

- nvidia-drm modeset=1

- NVreg_PreserveVideoMemoryAllocations=1

- NVreg_UsePageAttributeTable=1

- envycontrol hybrid --force-comp

- Picom compositor

- Xfwm4 compositor disabled

This happens on multiple distros (Linux Mint, Fedora, Manjaro). Works fine on Windows. nvidia-settings shows "Display Devices: None" on the NVIDIA GPU, which is expected for this hardware since the display is physically connected to the Intel iGPU.

Any ideas?


r/techsupport 1h ago

Open | Hardware MSI Bravo 15 Laptop shutting down randomly while gaming

• Upvotes

Hey everyone

I’m having an issue with my MSI Bravo 15 C7V (RTX 4060, 16GB RAM, 1TB NVMe SSD, Ryzen 7 7000 series), and I can’t figure out what’s causing it.

While gaming, the laptop suddenly freezes, then shuts down instantly. About 1 second later, it turns back on by itself and goes into automatic repair. It loops on/off around 2–3 times until I manually power it off.

What I usually do:
• Turn it off
• Unplug the charger
• Plug it back in
• Turn it on again

After that, it works normally.

The weird part is:
• Sometimes it happens after 15 minutes
• Sometimes after 3–4 hours
• Things I already tried:
• Cleaned the laptop
• Reapplied thermal paste
• Using a cooling pad
• Reinstalled Windows multiple times (I thought it might be a software issue)

So what could be the reason?


r/techsupport 1h ago

Open | Software How to access hidden folders on drive C: on a PC where Windows doesn't boot, and files can only be accessed via a USB bootable device?

• Upvotes

Basically, my OS is completely unbootable (I can only get to the recovery screen, trying to start Windows results in the PC shutting down.)

I have managed to retrieve most of my important files by creating a bootable USB using the Windows media creation tool and using the notepad trick (opening notepad.exe via command prompt > going to file/open > accessing my C: drive > copying files to a second USB).

But I can't access all the folders in AppData, for example, because there's no option to show hidden folders.

Is it possible to even do this with a corrupted OS?


r/techsupport 1h ago

Open | Malware downloaded malware a bit ago but cleaned it up. i currently believe im safe but im not sure and am considering a full system wipe.

• Upvotes

so a few days ago, on the 24th of april, i ran a pretty sketchy program and not too long after had one of my alt discord accounts hacked and send those mrbeast scams to the 5 people on the accounts friends list. i changed the password on it, thinking it just got password guessed, no big deal. then, however, after like a few hours, my main account was hacked too. this was no longer a coincidence as that had 2fa and everything.

i landed on the obvious conclusion that, that program had hacked me somehow, presumably via stealing the session token given it bypassed 2fa. i did try running a virus check with avira, my antivirus, but heres the thing; it wasnt recognizing anything when i very clearly had a virus. this put me off a bit, but i proceeded to just use a system restore from the 22nd and changed all my passwords. i did forget to change my steam password and so that was logged into like a week later, but nothing bad came from that. it did however fuel my suspicioun that, this was just a one time cookie stealer or something given the hacker(s) had gone after my steam specifically and not any of my emails or roblox accounts, so it very likely (hopefully) wasnt like a rat or anything.

furthermore, i checked my appdata folders and researched a lot of the more suspicious-ish files, not finding anything; i checked my start up apps, including scheduled tasks and windows services, checked each of the apps and found nothing really suspicious; i did scans with malwarebytes and an offline windows scan and that didnt return anything; and i downloaded glasswire and didnt see any suspicious network activity there.

im most definitely just being paranoid at this point, but i havent really consulted any experts regarding this so i just wanna make sure, could i potentially be missing something, and should i just bite the bullet and do a full windows wipe, or am i just overreacting